Wednesday, January 21, 2026

FAQ

FAQ

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FAQs

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Search for a question by Category, or leave "None Specified" selected and skim the entire list.

Categories:

Q1.What is the 24 hour clock?

Q2.How do I pay?

Q3.How do I book a return transfer?

Q4.How long will the journey take?

Q5.Is Exemplar an accredited transport company?

Q6.Of which associations is Exemplar a member?

Q7.Where is the airport relative to Cairns, Palm Cove and Port Douglas?

Q8.How can I get into Cairns city, or to Palm Cove or Port Douglas?

Q9.What options does Exemplar offer?

Q10.Do you only service Cairns Airport, Palm Cove and Port Douglas?

Q11.Am I allowed to carry a pet in your vehicles?

Q12.Do your vehicles have child restraints and seatbelts?

Q13.Do your vehicles have wheelchair access?

Q14.How do I make a booking?

Q15.What if I only want a quotation at this stage, or I have a question?

Q16.Do you accept credit cards?

Q17.Why do I need to confirm my booking?

Q18.What if I change my plans?

Q19.What happens if my flight is delayed?

Q20.What if I miss my flight and I am on another one?

Q21.Where do I find my driver?

Q22.What happens if I cannot find my driver?

Q23.What if my bags are lost?

Q24.How long will the journey take?

Q25.Can we stop along the way?

Q26.What if I have other transport requirements?

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